AdventHealth opens new ER in Horizon West

AdventHealth celebrated the opening of its new emergency room in Horizon West with a ribbon cutting ceremony Wednesday, May 17.

The 19,000-square-foot facility is located at the Flamingo Crossings Town Center near the western gateway to Walt Disney World Resort.

The new emergency room has 24 private patient rooms; respiratory therapy; diagnostic imaging including CT scans, X-ray and ultrasound; and a full-service laboratory.  

Kimberly Canarie Baken, director of emergency services at AdventHealth Celebration, Palm Parkway and Flamingo Crossings Town Center, said the innovative facility was designed with consumers of all ages in mind. 

“Whether you’re young, or young at heart, we’re here for you,” she said. “The emergency room will be staffed with a comprehensive clinical care team including board certified emergency physicians and emergency nurses. Each member of our team has received advanced clinical training to meet the unique sensory-processing needs of every single patient.”

MAGICAL MERGE

In 2021, Walt Disney World Resort formed an alliance with AdventHealth to become the official health care and virtual provider for the resort.

“As a result of this unique and transformative alliance, we will be able to assure that in the event of an unexpected illness or interruption of a vacation, that our care teams will be able to get their guests back into the parks and back on their vacation,” AdventHealth Florida CEO Randy Haffner said. “We’re bringing trusted emergency care and first-of-its-kind patient experience as part of this new emergency department where we will embrace the community, visitors — whether they be Walt Disney World visitors or cast members.”

For Walt Disney World Resort guests with health care needs, AdventHealth also provides a range of services and vacation planning tools — both before and during trips —through the AdventHealth World of Wellness. 

The AdventHealth World of Wellness is a health care ecosystem offering Walt Disney World Resort guests access to convenient care services that are just a call or a click away.

As the official health care provider of Walt Disney World Resort, AdventHealth is ready to offer medical care for guests if they need it, resort President Jeff Vahle said.

“Their new full-service emergency room at Flamingo Crossings Town Center is also a welcome addition to the community and its residents,” he said. 

To commemorate AdventHealth’s partnership with Walt Disney World Resort, special guests Mickey and Minnie Mouse also participated in the ceremony and helped to cut the ribbon.

DISNEY DESIGN

The emergency room’s design and patient experience will be unique in the AdventHealth network.

The interior of the building showcases Key West-influenced architecture and Disney-inspired touches, with familiar characters from “The Little Mermaid,” “Moana” and “Finding Nemo” to enhance the patient experience. 

“At AdventHealth, we know the environment that patients heal in matters and the chance to partner with Walt Disney World Resorts to create a one-of-a-kind environment is something that’s truly special,” Brian Adams, president and CEO for the AdventHealth Central Florida Division South Region, said. “The patient’s journey to whole-person care begins with the environment they heal in. … While no one ever wants to get sick on vacation, we’re here if people do.”

The patients’ journey to whole-person care begins with a unified water-themed setting, with the use of color, sound and light to help patients feel at ease. In addition, each patient room is equipped with a media screen featuring custom Disney animated content.

“Our guests have the confidence of knowing that they’re coming to a state-of-the-art facility with this talented team from AdventHealth,” Vahle said. “This community that you see growing around here and thriving is going to all benefit from the addition of this amazing facility.”

The emergency room opens to the public this week.